Managed Care Hosting Plan

Managed Care is hosting and ongoing care in one plan. You get everything in Hosted Essentials, plus a staging copy of your store, monthly Hyvä and extension updates tested before they go live, hourly database backups, a monthly report and 3 developer hours every month. It is the plan we recommend for most stores, and especially after a migration.

Who it's for

Stores that change a little every month and want one team for hosting, updates and small development work. If we migrated your store, we already know its code, extensions and integrations, so care continues where the migration left off. A typical fit is up to about 20,000 products and 50,000 sessions a month; busier stores, or stores that must not share a server, are better on Priority Care.

What's included

• Everything in Hosted Essentials. Isolated hosting with its own system user, PHP pool, database user, Redis and search user; Cloudflare with an origin lock; a public status page; a daily malware and file-integrity scan.
• More room. Up to 12 PHP workers and 100 GB storage, and Cloudflare Pro firewall (WAF) rules.
• A staging copy. A private copy of your store, refreshed on request, where every update and change is tested before it reaches the live store.
• Fully managed. Only we log in to the server. You get your Magento admin; code changes, extension installs, theme changes and deploys go through us, tested on staging first.
• Updates. Mage-OS minor releases within 30 days. Hyvä theme, Hyvä module and extension updates every month, tested on staging, with a written changelog for each update.
• Security patches. Critical, actively exploited issues patched within 24 hours on business days, and on a best-effort basis at weekends. High-severity issues within 3 days.
• Offsite backups. Daily file and database backups plus hourly database backups, kept offsite for 30 days. Every quarter we restore a backup as a drill and send you the result.
• Monitoring. Uptime checks every minute, a synthetic checkout check (add to cart, checkout loads), and alerts on PHP and Magento errors, cron and indexer health, disk and queues.
• 3 developer hours a month. For any work: small features, fixes, content-type changes, extension configuration. Unused hours roll over one month, then expire. Extra work is $125 per hour.
• Support. We respond within 4 business hours. Store-down issues within 2 hours, 7 days a week, 08:00–22:00 ET.
• Monthly report. Updates done, uptime, performance (server response time and Core Web Vitals), security events and backups.
• Uptime target 99.5%. Measured per month, excluding announced maintenance (up to 4 hours a month, at night). If we miss it, you get a service credit.

Requirements

• Card payments through an iframe or redirect. We only host stores whose card entry is an iframe or a redirect from the payment provider, such as Stripe Elements, the Payment Element or Stripe Checkout, or an equivalent hosted-field or redirect gateway. Card data must never be entered into or pass through our servers. If your store uses a direct-post or server-side card gateway, we move it to a supported gateway first, as part of a migration or as a quoted job.
• A supported platform. Magento 2 Open Source or Mage-OS, on a release we still support. Older releases and Magento 1 stores are upgraded or migrated first.
• Changes go through us. There is no SSH, SFTP, file or database access for customers. Tell us what you need and we deploy it after testing on staging.

Compare the plans

Setup is free if we migrate your store; otherwise a one-off $950 take-over audit and move-in. Sign a yearly plan together with a migration and the first 2 months are at 50%. Work beyond the included hours is $125 per hour, billed in 15-minute blocks. Prices in USD.

How onboarding works

1. Send the request form on this page with your store URL and the plan you are interested in. Nothing is charged at this stage.
2. Intake call. We go through your platform version, extensions, integrations, traffic and payment gateway, and confirm the plan that fits.
3. Agreement and payment link. You receive the terms and a secure Stripe payment link for the plan and term you chose, monthly or yearly.
4. Take-over audit and move-in. We set up your isolated account and staging copy, copy the store over, run a baseline malware scan, and set up Cloudflare, monitoring and the first offsite backup, including a test restore. If we migrated your store, this step is part of the migration and costs nothing; otherwise it is a one-off $950.
5. You check, we switch. You test the store on our server, then we switch DNS at a quiet time agreed with you.
6. Ongoing care. Updates, patches, backups and monitoring run as described above, you get a report every month, and the changes you ask for are tested on staging and deployed by us.

What's not included

These are quoted separately or charged at $125 per hour beyond your included hours:

• Major platform upgrades, such as Mage-OS 3 to 4, and PHP upgrades beyond the versions we support: quoted as projects.
• New features that need more than your included hours.
• Third-party licence fees: Hyvä products, paid extensions and your payment provider's fees.
• Email hosting and email marketing. Store email goes out through your own mail provider.
• SEO and content work.
• Fixing bugs in extensions we did not write. We report them to the vendor and work around them within your hours.
• Payment integrations where card data reaches the server, and PCI certification of your business.

FAQ

Can I get SSH or SFTP access?

No. Hosting is fully managed: only we log in to the servers, and you get your Magento admin. Tell us what you need and we deploy it, tested on your staging copy first, within your developer hours or as quoted work. If you work with your own developer, they hand the change to us and we test and deploy it.

Which payment methods can my store use?

Any gateway where the card is entered in an iframe or on a page served by the payment provider: Stripe Elements, the Payment Element or Stripe Checkout, or an equivalent hosted-field or redirect gateway. Card data never enters or passes through our servers, which keeps your store in the simplest PCI scope (SAQ A). This is a firm requirement on every plan. If your store posts card numbers to its own server today, we move it to a supported gateway before it goes live with us.

Where does my store run?

In its own isolated account on our customer server, which hosts customer stores only. Each store has its own system user, PHP pool, database user, Redis and search user, and Cloudflare sits in front of every store. Stores that need more room, or must not share a server, move to Priority Care, which runs on its own VM or dedicated server.

Do unused developer hours roll over?

Yes, for one month. Hours not used by the end of the following month expire. Work beyond your hours is $125 per hour, billed in 15-minute blocks, and anything larger is quoted before we start.

Which platforms and versions do you host?

Magento 2 Open Source and Mage-OS on a release we still support, with Hyvä or another theme. Magento 1 and out-of-support releases need an upgrade or migration first; see our migration services.

How do I pay, and is there a minimum term?

After the intake call we send you a secure Stripe payment link for your plan, monthly or yearly. Hosting is not sold through this store's cart. The minimum term is 3 months. Yearly plans are paid in advance at the price of 10 months, and cancellation takes effect at the end of the year; monthly plans can be cancelled after the minimum term, effective at the end of the paid month.

What does setup cost?

Nothing if we migrated your store. Otherwise a one-off $950 take-over: an audit (core changes, extension inventory, malware scan), the move-in and the DNS and Cloudflare switch. If the audit finds a compromise or an unsupported core, the clean-up is quoted separately before we go ahead. With a migration and a yearly plan, the first 2 months are at 50%.

What happens if the uptime target is missed?

You get a credit of 10% of that month's fee for every full 0.5% below the target, up to 50% of the month's fee. Announced maintenance does not count as downtime.